Frequently Asked Questions
Here are some of the common questions clients ask us about our removals services.
We need to see your property to give you an accurate removal quote. There are several ways we can do this:
- One of our surveyors will visit your property, assess what you need and then we’ll send you a quote
- We can arrange a virtual viewing, where you show us around via a video call.
- Or you can send us a video of your property and the items you want us to move.
Please fill in our quote form and we’ll be in touch to arrange a viewing and a quote.
Access includes knowing about your property type, how we get in and where we can park.
For your property, we’ll need to know:
- Is it a house or a flat?
- If a flat, on what floor / level?
- Is there a lift or other access?
- Are there any narrow entrances or corridors?
- Are there rear entrances that may be easier to navigate?
- Is there a driveway or on-street parking?
- Do we need a parking permit? If so, you will need to arrange this for us.
Yes, we can send you a copy with your quotation, on request. Our Handling and Goods in Transit insurance policy covers up to £20,000 per vehicle. We can increase this, if required.
Our standard service includes:
- Removing all furniture agreed upon at the survey
- Protecting all hard furniture with blankets and shrink wrap
- Sofa and mattress protectors for your delicate fabrics
- Transporting your belongings to your new property
- Placing all your furniture and boxes into the correct rooms, as instructed by you.
We will always give you a quote, on surveying your property, in which we’ll include the above and any other services or extras you require.
Yes, we can dismantle and reassemble your furniture. Depending on the size, this may incur an additional cost. For example, wardrobes with 3 or more doors would be an extra cost.
Yes, we provide a packing service. We will assess your packing requirements during your property survey and include them in your quote accordingly. All packing materials are included in our packing service fee.
Our packing service includes:
- Boxing up each household item in appropriate packaging
- Taking extra care with fragile items such as glass, crockery, photos and sentimental items. We will wrap these in lots of bubble wrap!
- Wrapping and protecting your artwork, where required.
Partial packing service
We can pack just certain items or particular rooms, if you prefer. For example, many of our customers opt for us to pack just the kitchen, as this is often the most time-consuming room to pack.
Our partial packing service includes all necessary packing materials.
Yes, we can provide short or long-term storage solutions. During your survey, we’ll advise on what size container we think you’ll need.
We can also obtain competitive quotes from our partner, Big Yellow Storage, in Bromley. Their storage is charged on a 4-week basis. But don’t worry if you only need storage for a few days. You will be refunded the balance for the time you don’t use.
No, our fees are the same regardless of what day you move. We work 6 days a week, Monday to Saturday.
We can be flexible on start times. However, if you are selling your property, we always aim to be out by noon on moving day, so this may mean an earlier start than usual.
If you are satisfied with your quote and would like to proceed, please confirm this in writing. Simply respond to our email, saying you are accepting our quote.
Please note that accepting the quote means you also accept our terms and conditions.
To secure your booking, we require a 25% deposit, which we’ll invoice you for once you confirm you want to go ahead.
We need a 25% deposit to secure your booking, with the balance to be paid in full on the day of your removal. You’ll usually have your invoice by noon on removal day.
We know that moving can be stressful, so we aim to be as flexible as we can. Ideally, we’d like a week’s notice. Having said that, we will accommodate you with less notice if we can.
If you wish to cancel your booking, we need to know at least 72 hours (3 days) before your moving date to refund your deposit. For less than 72 hours’ notice, we cannot refund your deposit.
If your moving date is not confirmed when you book, or you are yet to exchange and complete, we’ll book you in for a provisional date. If this date changes, we need 5 working days’ notice (Monday to Saturday). If we cannot book you in for your revised date, we’ll refund your deposit straight away.
Got another question?
If we haven’t answered your question here, please contact us.
Don’t take our word for it. Read what our clients say
Moving home is a stressful process, but right from the start this company put me at ease. It was a last minute booking, but Daisy and Jodie made the process easy. On the day Daniel, Josh and Shannon were amazing, not once grumbling or complaining about any items (even some of the awkward plant pots we were taking!) and ensured the items were loaded in such a way to minimise any damage. They were also respectful of the new property, either laying sheets down to walk on or taking their shoes off at the door. Not that I’m planning to move for a very long time now, but would definitely use this company again and would recommend to anyone looking for a removal firm.
We were incredibly impressed with Rapid Removals : from the initial phone calls to the visit by Daisy to assess how much stuff we had (a lot!) to the actual moving day itself last autumn. All the removal men were very professional, courteous and careful with our belongings and made sure that everything was as we wanted it before they left.
These guys were AMAZING. They made our whole move so stress free and easy. We were so worried as we were on a top floor flat and had lots of stuff but all the guys made the process seamless. We’d recommend these guys to everyone!! Thanks so much xxx
The help packing was very good and took a lot off my shoulders. I was also impressed by the move itself , getting myself and my containers to my new flat and the speed of stowing and then at other end unloading
I found all the staff very friendly and helpful
I would absolutely recommend this company. So polite, very friendly, they don’t call themselves rapid for no reason. Ha! Absolutely amazing experience with you guys. They offer a range of helpful services and are very efficient. Also took extra care of my things. Thank you for EVERYTHING! Very much appreciated. 💛
Definitely 5 stars!! Communication from the start was concise with Jazz and Daisy constantly keeping me updated with costs and availability as my move date kept changing. The team of Daniel, Shannon, Steven and Ashley arrived on time and they were so professional and friendly and even wrapped several items that I had not included. I had dreaded getting a sofa out as it was awkward but it was not a problem for them they moved it no time. I have already booked them for another move later this year. Moving is such a stressful affair but they helped me so much it was one less thing to worry about! Thanks team you were brilliant!
Due to a kitchen refit we moved long stored items from our garage to a local storage facility. After prompt and helpful communication by mainly WhatsApp the items were moved without fuss by a pleasant young man who clearly knew what he was doing. Arrived with a clean Luton van promptly and was knowledgeable about the storage facility which helped. Seemed to make quick and light work of carefully stacking our items. Would recommend.
Used UK Rapid Removals for our move to Edinburgh. Throughout the quote and booking process the communication was frequent, considerate and helpful. The guys doing the move on the day were professional, diligent and keen to make sure items were left where they should be. Have absolutely no complaint about the service in any part of the process and really appreciate the stress it alleviated. Would definitely recommend.
Dan and the guys were fantastic, nothing was too much trouble, they were careful, considerate, and made the move a lot less stressful than I thought it would be. The price was reasonable and I would have no hesitation in recommending them to anybody.
Helped me move items to a storage unit in the next town. Slightly dear but for that two fantastic lads did absolutely everything, with a cheerful smile and really took care of the items as well. Even gave them a tip at the end, will definitely use again.
This company went above and beyond from the first point of communication with Jodie right up until the last box was lifted off the van! I did not lift a finger they moved absolutely everything including my tv aerial! Hahahaha. So polite so friendly even took their shoes off as without me asking. Would definitely recommend them. Brilliant company and good value for money. Thanks again.
I just wanted to say a massive thank you to you and the team for such a smooth move. It’s the first time we’ve used a removal company and I must say, it was an enjoyable experience. You and your team took all the normal stress out of the day and were really professional, good humoured and worked so hard. Not one thing damaged!! And you packed us all up and got us in our new house by 2pm. Pretty impressive.
Thank you again. Will definitely be recommended you.
We used UK Rapid Removals for our house move on 06/01/23. They were very professional and friendly. We were really impressed with the service they provided us and would highly recommend them.
We were moving my father’s belongings etc due to him passing away. These guys were so respectful of our situation. They made an extremely upsetting day so easy and I would recommend this company for their professionalism and sensitive way the two guys dealt with everything. I cannot recommend this company highly enough. On time quick and very polite. Thank you so much Noel and staff.
Rapid Removals were brilliant, Daisy and Jazz in the office were very responsive and helpful. Dan, Josh, Ash and Shann were efficient, professional and lovely when packing and moving all of our stuff. Would absolutely recommend to anyone looking to move.