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Frequently Asked Questions

Here are some of the common questions clients ask us about our removals services.

We need to see your property to give you an accurate removal quote. There are several ways we can do this:

  1. One of our surveyors will visit your property, assess what you need and then we’ll send you a quote
  2.  We can arrange a virtual viewing, where you show us around via a video call.
  3. Or you can send us a video of your property and the items you want us to move.

Please fill in our quote form and we’ll be in touch to arrange a viewing and a quote.

Yes, we can provide an estimate, if you fill in our quote form and provide a list of items for your removal. However, we would still need to survey your property before we can book you in.

Access includes knowing about your property type, how we get in and where we can park.

For your property, we’ll need to know:

  • Is it a house or a flat?
  • If a flat, on what floor / level?
  • Is there a lift or other access?
  • Are there any narrow entrances or corridors?
  • Are there rear entrances that may be easier to navigate?

For parking:

  • Is there a driveway or on-street parking?
  • Do we need a parking permit? If so, you will need to arrange this for us.

Yes, we can send you a copy with your quotation, on request. Our Handling and Goods in Transit insurance policy covers up to £20,000 per vehicle. We can increase this, if required.

Our standard service includes:

  • Removing all furniture agreed upon at the survey
  • Protecting all hard furniture with blankets and shrink wrap
  • Sofa and mattress protectors for your delicate fabrics
  • Transporting your belongings to your new property
  • Placing all your furniture and boxes into the correct rooms, as instructed by you.

We will always give you a quote, on surveying your property, in which we’ll include the above and any other services or extras you require.

Yes, we can dismantle and reassemble your furniture. Depending on the size, this may incur an additional cost. For example, wardrobes with 3 or more doors would be an extra cost.

Yes, we provide a packing service. We will assess your packing requirements during your property survey and include them in your quote accordingly. All packing materials are included in our packing service fee.

Our packing service includes:

  • Boxing up each household item in appropriate packaging
  • Taking extra care with fragile items such as glass, crockery, photos and sentimental items. We will wrap these in lots of bubble wrap!
  • Wrapping and protecting your artwork, where required.

Partial packing service

We can pack just certain items or particular rooms, if you prefer. For example, many of our customers opt for us to pack just the kitchen, as this is often the most time-consuming room to pack.

Our partial packing service includes all necessary packing materials.

Yes, we can provide short or long-term storage solutions. During your survey, we’ll advise on what size container we think you’ll need.

We can also obtain competitive quotes from our partner, Big Yellow Storage, in Bromley. Their storage is charged on a 4-week basis. But don’t worry if you only need storage for a few days. You will be refunded the balance for the time you don’t use.

No, our fees are the same regardless of what day you move. We work 6 days a week, Monday to Saturday.

We can be flexible on start times. However, if you are selling your property, we always aim to be out by noon on moving day, so this may mean an earlier start than usual.

If you are satisfied with your quote and would like to proceed, please confirm this in writing. Simply respond to our email, saying you are accepting our quote.

Please note that accepting the quote means you also accept our terms and conditions.

To secure your booking, we require a 25% deposit, which we’ll invoice you for once you confirm you want to go ahead.

We need a 25% deposit to secure your booking, with the balance to be paid in full on the day of your removal. You’ll usually have your invoice by noon on removal day.

We know that moving can be stressful, so we aim to be as flexible as we can. Ideally, we’d like a week’s notice. Having said that, we will accommodate you with less notice if we can.

If you wish to cancel your booking, we need to know at least 72 hours (3 days) before your moving date to refund your deposit. For less than 72 hours’ notice, we cannot refund your deposit.

If your moving date is not confirmed when you book, or you are yet to exchange and complete, we’ll book you in for a provisional date. If this date changes, we need 5 working days’ notice (Monday to Saturday). If we cannot book you in for your revised date, we’ll refund your deposit straight away.

Got another question?

If we haven’t answered your question here, please contact us.


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